Privacy Policy | ProBizPay

1. Introduction

ProBiz Pay LLC ("we", "our", or "us") operates the ProBizPay platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, company name, and password when you create an account
Business Information: Customer data, job details, invoices, estimates, photos, and documents you upload to the platform
Payment Information: Billing address and payment method details (processed securely by our payment providers)
Communications: Messages you send through our platform, including customer communications
Usage Data: Information about how you use our platform, including features accessed and actions taken

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience

4. Information Sharing

We do not sell your personal information. We may share your information in the following situations:

Service Providers: With vendors who perform services on our behalf (payment processing, hosting, analytics)
Legal Requirements: If required by law or to respond to legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you direct us to share information with third parties

5. Third-Party Services

We use the following third-party services to operate our platform:

Payment Processing: Stripe and Helcim process payment transactions. They receive payment card details directly and are PCI-DSS compliant. See their privacy policies at stripe.com/privacy and helcim.com/privacy.
Analytics: Google Analytics helps us understand how users interact with our platform. Data collected includes pages visited, time on site, and general location. See policies.google.com/privacy.
Hosting: Our platform is hosted on secure cloud infrastructure with data centers in the United States.
Communication: We use SMS and email service providers to send notifications and communications on your behalf.

These third parties only have access to information necessary to perform their functions and are obligated to protect your data.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Secure data centers with physical security measures

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Specific retention periods include:

Account Data: Retained while your account is active and for 30 days after deletion request to allow for recovery
Business Records: Job history, invoices, and estimates retained for 7 years after creation for tax and legal compliance
Payment Records: Transaction records retained for 7 years as required by financial regulations
Communication Logs: SMS and email logs retained for 2 years
Usage Analytics: Aggregated, anonymized analytics retained indefinitely for service improvement

You may request deletion of your data at any time. Some data may be retained as required by law.

8. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Export: Request a portable copy of your data
Opt-Out: Opt out of marketing communications at any time

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. We use:

Essential Cookies: Required for the platform to function
Analytics Cookies: Help us understand how users interact with our platform
Marketing Cookies: Used to deliver relevant advertisements

Do Not Track: Our platform does not currently respond to "Do Not Track" browser signals. However, you can control tracking through your cookie preferences and browser settings.

10. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: You can request deletion of your personal information, subject to certain exceptions
Right to Opt-Out: We do not sell personal information. If this changes, you will have the right to opt out
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at support@probizpay.com or call 727-297-2717. We will verify your identity before processing your request.

11. International Users

ProBizPay is based in the United States and our servers are located in the US. If you access our Service from outside the United States:

Your information will be transferred to and processed in the United States
US data protection laws may differ from those in your country
By using our Service, you consent to the transfer of your information to the US

We take appropriate safeguards to protect your information in accordance with this Privacy Policy regardless of where it is processed.

12. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ProBiz Pay LLC
7901 4th St N, Suite 300
St. Petersburg, FL 33702
Email: support@probizpay.com
Phone: 727-297-2717